SUPPORT
Frequently Asked Questions
Everything you need to know about our lashes, application, and care — and if you don't find it here, our team is always happy to help.
Depending on the product, you can expect anywhere from 2 to 6 weeks of beautiful wear. Extensions typically last through a full natural lash cycle, while strip and cluster styles are reusable with gentle care. Avoid oil-based cleansers, brush lashes daily, and store them in their case to keep them looking flawless for as long as possible.
Absolutely. Every product in our range is 100% cruelty-free and never tested on animals. Our lashes and adhesives are dermatologist-tested and formulated to be gentle on delicate skin, making them a wonderful choice for sensitive eyes. If you have any specific allergies or concerns, we always recommend a quick patch test before your first application.
Application is simple with a little practice: measure and trim to fit your eye, apply a thin line of adhesive, wait until tacky, then gently press into place along your natural lash line. To remove, soften with a warm, oil-free cleanser and peel away slowly — never tug. Every order includes a detailed step-by-step how-to guide so you feel confident from your very first try.
We offer free shipping on all orders over $50, with fast dispatch so your lashes arrive ready for your next glam moment. If something isn't quite right, our 30-day easy returns policy has you covered — simply reach out and we'll help you exchange or refund unopened items, hassle-free.
Yes — we love supporting professionals. Special bulk and wholesale pricing is available for licensed lash technicians and salons stocking their kits. Reach out to our support team with your details and we'll set you up with pro pricing and everything you need to keep your clients glowing.
Finding your perfect match is part of the fun. Our style guide and quick lash quiz help you pair the right curl and length to your eye shape and the look you love — from soft and natural to full-glam drama. And if you'd like a personal touch, our support team is always happy to offer tailored recommendations just for you.